We want you to love your watch. If you're not completely satisfied, you can request a return within 30 days of delivery.
Eligibility
- Items must be unused, unworn and in original condition and packaging.
- Proof of purchase (order number) is required.
Damaged, defective or wrong items
If your watch arrives damaged, defective or isn't what you ordered, contact us within 7 days of delivery with photos. We'll send a replacement or issue a full refund at no extra cost to you.
How to start a return
Email Sale@primedials.store with your order number and reason for return. We'll reply with return instructions. Please don't send items back without contacting us first.
Refunds
Once your return is received and inspected, we'll notify you. Approved refunds are issued to your original payment method within 5–10 business days.
Exchanges
To exchange for a different color or model, request a return and place a new order.
Prime Dials · 2803 Philadelphia Pike, Claymont, DE 19703 · +1 616-737-9545