How long does shipping take?
Orders are processed within 1–3 business days. Delivery usually takes 7–15 business days within the United States. You'll receive a tracking number by email once your order ships.
Do you offer free shipping?
Shipping costs, if any, are shown at checkout before you pay.
Can I return my watch?
Yes. You can request a return within 30 days of delivery. See our Returns & Refunds page for details.
Are the watches waterproof?
Water resistance varies by model and is listed on each product page. Most fashion watches are splash-resistant only — please avoid swimming or showering with them unless the listing says otherwise.
How do I track my order?
Use the tracking link in your shipping confirmation email. If you can't find it, contact us with your order number.
How can I contact you?
Email Sale@primedials.store or call +1 616-737-9545 (Mon–Fri, 9 AM–5 PM ET).